The Cycle of Competence

I once worked as a Customer Service Representative in the Call Centre of an insurance company. Every batch of new recruits was assigned a trainer and ours was a gorgeous man called Neil. I had the biggest crush on him, which was surprising as I’d never thought I could ever find myself attracted to the vanilla brothers. I’m more of a ‘the darker the berry, the sweeter the juice’ kinda gal. Bonus if he’s team #beardgang.

*creepy eyebrow wiggle*

So, naturally, it came as a shock when I found myself attracted to a beardless Caucasian. But Neil was lovely. He was highly intelligent and so cheeky…he was also very married, so the crush died a very natural death once I found out because, well…we don’t roll like that in these streets. No siree. However, I still admired his intellect and even though it’s been years since we worked together, there were things I learned from him as my trainer which have stuck, lessons which I apply till today. In this post, I’ll be sharing one of such—something called ‘The Cycle of Competence’.

Note: I actually believed I came up with that title until I did some research. Alas, the Cycle of Competence (also called the Conscious Competence Ladder) is a concept that has been in existence from as far back as the seventies. It was developed by someone named Noel Burch, an employee of Gordon Training International. Hm! Ah well…

 

The Cycle of Competence 

Cycle of competence oma's serendipity

 

The cycle of competence pertains to the mental progress of a person from a level of incompetence to that of competence. It occurs in four stages—unconscious incompetence, conscious incompetence, conscious competence and finally, unconscious competence.

Sounds like lyrics from a complicated rap song? Not to worry. Imma break it down.

 

Unconscious Incompetence

This is a stage of being unaware of your depth of lack of knowledge of a thing. Have you ever watched someone do something from afar and scoff, ‘that’s child’s play!’ even when you’ve never done it before or even attempted to? Then you try it and realise it’s not as straightforward as you’d initially thought? Yup! Unconscious incompetence. Continue reading “The Cycle of Competence”